Bad lead? How disputes and refunds work

When you can dispute

Open a dispute from My Leads within the dispute window shown on the lead if:

• the number is wrong or unreachable,
• the person is not interested in property at all,
• the lead is a duplicate of one you already own,
• the lead is clearly fake.

What happens next

Our team reviews and usually resolves within 24 hours. If several agents report the same lead, it is automatically refunded and removed from the marketplace.

Refund form

• Paid from wallet → PKR goes back to your wallet.
• Used an included lead → your included count is restored.

Abuse of disputes (e.g. disputing every lead) lowers your trust score and may be rejected.